Every organization experiences dysfunction - bottlenecks, inefficiencies, quality issues, missed deadlines. But most responses are reactive, attacking symptoms rather than understanding root causes. Dysfunction Mapping is a proven framework that helps you uncover why problems actually occur and design evidence-based improvements that stick.
DMP | 1 Day
This full day, hands-on workshop will teach Dysfunction Mapping by doing it. You’ll learn to find patterns and problems in your organization by connecting themes and hypothesising a measurable action. The goal is to level up your agile practitioners with a repeatable structure to create impactful, long-lasting change, and create a visible, demonstrable record of their coaching actions and achievements.
This workshop uses Scrum as its main problem-solving lens, and so practitioners are generally expected to have a basic understand of the Scrum framework (though the tool itself can be used through a framework agnostic lens).
What Participants Will Learn
This course is intended as the first introduction to Dysfunction Mapping. Aimed at people familiar with agile ways of working who are looking for a structured way to apply theoretical knowledge in the real world, and to create meaningful, long lasting change.
The course will cover:
- The basic structure of a Dysfunction Map
- How to form a ‘funnel’ through observation, conversation and Gemba
- How to separate Symptoms from Dysfunctions to tackle the big wins first
- How to use ‘purpose’ as a way to create buy-in for change
- How to hypothesise a concrete action aimed at solving the identified dysfunction
- How to measure the impacts of your actions by ‘closing the loop’ on your symptoms
What Participants Will Get
- A full day of interactive, collaborative learning, led by a highly experienced trainer
- Delivery in person, or online via Zoom
- Interactive Online Collaboration via Miro, or in person with Liberating Structures
- A ‘Dysfunction Mapping Practitioner’ Digital Badge
- 4 x Digital card decks to enable future Dysfunction Mapping activities:
- Funnel Building Deck
- Scrum Dysfunction Deck
- Solution Deck
- Measures Deck
Who Should Attend
Agile Coaches, Scrum Masters and change agents with at least a basic grasp of agile ways of working. Beginner, intermediate and advanced practitioners can all benefit from this content.
Prerequisites
Recommended entry level Scrum certification (PSM1 or CSM), or at least 1 year working with an agile team.